Empowering Communities with Accessible Disability Support
A unified web platform that connects a web app, community forum, and marketplace into an accessible hub for disability support.
What they needed
Kinora’s mission is to provide a central, accessible hub where people with disabilities and their supporters can find services, share knowledge, and connect with a wider community. To achieve this, Kinora needed to integrate three distinct platforms—a core web app, a Discourse community forum, and an external marketplace—into a single, cohesive experience. The challenge was to deliver seamless Single Sign-On (SSO) across these services while maintaining strict accessibility standards for a diverse user base.
What we delivered
We worked with Kinora to build a unified web experience that ties together the core platform, forum, and marketplace behind a single identity layer. Users can sign up once and move between community discussions, resources, and marketplace offerings without repeated logins. Accessibility was treated as a first-class requirement rather than an afterthought, with tooling, design decisions, and implementation choices all oriented around inclusive use. The result is a platform that feels consistent and trustworthy, even though it spans multiple underlying systems.
Key Results
See Kinora in Action
Explore how Kinora connects community, content, and services into a single accessible hub for disability support.
Community & Resources Hub
Users discover articles, discussions, and support resources through a unified interface that makes it easy to move from learning to taking action.
Unified Access to Services
With SSO in place, members can move from the core platform into the marketplace or forum without breaking context, supporting more natural journeys across the ecosystem.
How we got there
Our approach combined platform integration, SSO implementation, and accessibility-by-design practices. We integrated the three platforms with a shared authentication flow so users can navigate across services with a single account. We leveraged accessibility tools like UserWay and followed best practices for structure, contrast, and keyboard navigation to support users with varied needs. Feedback from the community forum was actively incorporated into the roadmap, including reworking the sign-up and onboarding flows to reduce friction and confusion. Continuous iteration ensured the platform evolved alongside its community.
Technologies Used
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